FAQ

How can I order from Kosmetik Club?

You can order the products you want on our website "www.kosmetikclub.com" or contact our friends via our social media channels.

How does the payment process work?

You can pay for your purchase via Instagram with PayPal and bank transfer, or via our website with credit card, Paypal, bank transfer and Klarna.

How does the delivery process work?

Our delivery within Germany takes 1-3 business days. It takes 2-10 business days throughout Europe (Schengen area).

How much does shipping cost?

Shipping costs within Germany are €4.90 and outside Germany €8.90 - €9.90.

Where are you located?

Unfortunately, we don't have a physical store yet, but our warehouse is in Stuttgart, Germany.

Can I make changes to a product I've ordered before?

Yes, if your order hasn't been shipped yet, you can easily make changes to your order.

How do you make sure the products are natural?

Manufacturers get a permit from the state to produce a product and are allowed to put it on the market when they meet the conditions they have committed to the state for the product.

We also request these documents from the institutions we purchase products from for each product and offer these products for sale after verifying the validity and accuracy of the documents

(Before we offer you the products, we test and research certain content for you.)

What social media accounts do you have?

You can easily find us on Instagram, Facebook and Tiktok under the username "kosmetikclub".

In which languages ​​do you provide customer support?

We provide service in German, Turkish and English.

How can I return a product?

Exchange We give our customers the right to exchange a product they do not like. However, the only option is to exchange it for another product or a coupon that can be used for the next purchase in your store.

Returns

We give our customers the right to return, meaning that the customer can return the goods if they are not satisfied.

We will refund the purchase price within 5 days from the date of purchase.

The right of withdrawal generally applies 14 days after the conclusion of a contract or receipt of the ordered goods.

To cancel a contract, the products must be unused and in their original packaging. This can be done informally, for example by e-mail.