After completing your order, you will automatically receive an order confirmation via email.

Please also check your spam or advertising folder.

If you do not receive confirmation within a few minutes, please contact us at info@kosmetikclub.com .

A change of delivery address is only possible as long as your order has not yet been shipped.

Please contact us as soon as possible by email or phone so that we can check if an adjustment is still possible.

Yes, we deliver within Germany, the European Union, and to selected international countries.

Available shipping countries, shipping costs and delivery times can be found on our Shipping Conditions page.

The delivery time depends on the shipping destination:

• Germany: 2–4 working days
• EU countries: approx. 2–8 working days
• International: dependent on the destination country and customs clearance

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

After dispatch, we will send you an email with a tracking number, which you can use to track the current status of your delivery online at any time.

Should your order arrive damaged, please contact us immediately by email and, if possible, send us photos of the packaging and the product.

We will find a solution as quickly as possible.

You can reach us at:

• Email: info@kosmetikclub.com
• Telephone: +49 179 6947108

Our service hours are on weekdays